Charter One Sets Course for Next Phase of Online Banking
Charter One Financial, Inc. (NYSE: CF) announced that it would be migrating its consumer and small business online banking applications to Corillian’s Voyager platform.
Charter One also announced that it has formed a new partnership with Cash Edge to integrate account aggregation and bank-to-bank transfer functions into the Corillian product. Charter One has also reaffirmed its partnership with Centerpost to provide voice, email and wireless alerting within the application.
Charter One said it has spent the last several months determining future needs for its highly successful online banking business and determined that it would be best served with Corillian’s product. “We’re thrilled to be entering into this next phase of web development with the recognized industry leader,” said Mark Grossi, Charter One’s executive vice president and chief retail officer. “Corillian has demonstrated its ability to scale to millions of users and also to bring product to market quickly – the two things we need to maintain our leadership position.”
The new technology is currently under development and will be implemented in two phases. Beginning in January 2004, Corillian will provide upgrades for Charter One’s consumer online users. The application, residing on the Voyager platform, will feature a new look and feel, more personalization options and enhanced user-controlled password reset and user ID modification applications. A check register component will allow users of PFMs to utilize the Charter One application as an alternative. The second phase, set to roll out in March 2004, will include the integration of account aggregation, bank-to-bank transfers and a pay anyone service that will leverage an expanded Corillian and CashEdge partnership.
“In just three years, we’ve gone from not offering online banking to being seen as an industry leader,” said Mike Dobbins, senior vice president, Charter One. “We see the value of this channel and are confident that Corillian will help us take online banking to new levels.”
As part of the agreement, Charter One has agreed to an annual co-development budget whereby Charter One and Corillian will partner on new technologies, including the integration of third-party software into the Corillian application.
In addition to the enhanced consumer banking site, Charter One has also signed agreements to transfer its small business banking application to Corillian – expanding its current “one size fits all” application by providing two tiers of small business online services. The basic version of the current application will be enhanced to include the addition of account aggregation, bank-to-bank transfers and pay anyone technology. The advanced version will use Corillian’s business banking applications to offer items traditionally found in cash management services and will include Wires and limited ACH for use in payroll and tax file creation.
“We are thrilled about being selected to implement Charter One’s next-generation online services platform,” said Alex P. Hart, Corillian’s president and chief executive officer. “Charter One is one of the most visible names in online banking with a reputation for strong innovation and customer focus, and the advanced functionality and open architecture of the Corillian Voyager platform will enable Charter One to accelerate the development of new and innovative services for its customers. We’re confident that our combined abilities will lead to amazing new developments in the years ahead.”
Charter One’s online banking service was introduced in December 2000 and has consistently been rated as one of the top Internet banking sites in the U.S. by Gomez, Inc.
Charter One has $44 billion in total assets, making it one of the 25 largest bank holding companies in the country. The Bank has more than 550 banking center locations in Ohio, Michigan, New York, Illinois, Massachusetts, Vermont, Connecticut and entered Indiana in August 2003. The Company’s diverse product set includes: consumer banking, indirect auto finance, commercial leasing, business lending, commercial real estate lending, mortgage banking, and retail investment products. For additional information, including press releases, investor presentations, committee charters, and reports filed with the SEC, investors are directed to Charter One’s web site: www.charterone.com.